Services
Front-of-house services, staffed to one standard.
Four front-of-house programs for luxury residential and Class-A commercial properties across greater Los Angeles. Each one staffed, trained, and supervised the same way, so your building reads consistent from open to close.
Lobby Management
The lobby sets the tone for the entire property, so we run it as the welcoming center of the building. Our front desk staff greet residents and guests by name, keep the space calm and orderly, and answer questions from the moment the doors open. They learn the regulars, read the rhythm of the day, and hold a steady, hospitable presence through every shift. When a resident walks in with their hands full or a guest arrives unsure of where to go, someone is already there to help. Coverage stays consistent from the first shift to the last, so the front desk feels the same in the early morning as it does late at night. Staff are uniformed to your building and carry themselves the way a luxury property expects. The result is a front-of-house that feels looked after, not simply staffed.
What this covers
Front desk coverage
A staffed desk through your building's operating hours, held to one standard across every shift.
Resident and guest greeting
A warm, by-name welcome for the people who live in the building and the guests they receive.
Lobby presence
A calm, orderly front-of-house kept ready and hospitable throughout the day.
Daily flow
Handling the natural rhythm of arrivals, questions, and requests so the space never feels chaotic.
Visitor Coordination
Every building has a steady stream of expected guests, vendors, and contractors, and coordinating them well is what keeps the front-of-house feeling effortless. Our staff confirm who is expected, announce arrivals to the resident, and direct each person to the right place. Guests are received warmly and without friction, and scheduled service visits are timed so the lobby never feels crowded. When a resident is expecting company, the handoff is smooth and discreet. When a vendor arrives for a booked visit, staff already know where they are headed and who to notify. The experience stays warm and unobtrusive for residents while staying organized behind the desk. Arrivals are noted as part of the day's front desk record, so the property has a clear picture of who came through and when.
What this covers
Expected guest handling
Confirming and welcoming the visitors residents are expecting, start to finish.
Vendor and contractor arrivals
Receiving scheduled service visits and directing them to the right place.
Resident announcements
Letting residents know the moment their guests have arrived.
Front desk record
A simple, tidy log of arrivals kept through the day.
Package & Delivery
Deliveries are one of the most visible services a front desk provides, and a disorganized package room is one of the fastest ways to frustrate residents. Our staff receive deliveries at the door, log each item, and store it neatly until it is collected. Residents are notified when a package arrives, and every item is tracked from drop-off to pickup so nothing gets lost in the shuffle. Couriers and food deliveries are met and coordinated at the entrance rather than left to wander the building. Perishables and oversized items get the extra care they need. The package area stays orderly, labeled, and easy to work through, even during the busy stretches around the holidays. Residents get their deliveries quickly and without hassle, and the front desk keeps a clean record of what has come and gone.
What this covers
Delivery receiving
Meeting couriers and accepting packages at the door as they arrive.
Package logging and storage
Every item recorded and stored neatly until it is collected.
Resident notifications
Prompt alerts to residents the moment a delivery lands.
Courier and food coordination
Meeting couriers and food deliveries at the entrance and handing them off cleanly.
Resident Services
Beyond the desk, residents count on front-of-house staff for the small requests that make daily life easier. Our staff help with reservations, deliveries, building information, and vendor coordination, handling each request promptly and following it through to completion. A resident who needs a dry cleaner recommendation, a dinner reservation, or a hand arranging a move-in gets a real answer, not a shrug. Staff learn the preferences of the people they serve and anticipate the requests that come up again and again. When something falls outside what the front desk can do directly, they point residents to the right resource rather than leaving them to figure it out alone. The goal is a front-of-house that residents trust with the details, so the building feels less like an address and more like a place that takes care of them.
What this covers
Everyday requests
Reservations, recommendations, and building information, handled promptly.
Vendor coordination
Arranging and timing service visits on a resident's behalf.
Follow-through
Requests tracked until they are complete, not left half-finished.
Resident preferences
Learning what residents ask for and anticipating it next time.
How Engagements Work
Staffed, scheduled, and supervised
The service is only as good as the people at the desk and the plan behind them. Here is how an engagement comes together.
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Staffing model
Our people are W-2 employees, trained for front-of-house hospitality and uniformed to your property. Not contractors passing through, so training and continuity stay with your building.
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Hours and coverage
Coverage is built around your building's needs, from a daytime front desk to an overnight reception. We handle the scheduling so the desk is staffed when you need it.
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Supervision
Every placement is overseen by a Valcor Concierge Account Manager, so scheduling, coverage, and standards stay consistent across shifts and across the week.
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Getting started
Tell us your property, the roles you need, and the hours to cover. We build the staffing plan around it and give you a realistic placement timeline, not a guess.
The Family
One group, two divisions
Valcor Concierge is a division of Valcor Group Inc., a veteran and law enforcement owned company founded in 2022. Our sister division, Valcor Security, operates across California. Properties working with both divisions get two teams under one standard.
Contact
Request a proposal
Tell us about your property. We will follow up during business hours.
Requests for both divisions run through the Valcor Group contact form. Select Concierge as your service so your request routes straight to the front-of-house team.
- [email protected]
- Office Hours
- Monday to Friday, 10am to 6pm
- Address
- 925 N La Brea Ave, Suite 500
West Hollywood, CA 90038